Customer Service
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Course Description
Customer service is the foundation stone for every successful business. Good customer service builds customer confidence and loyalty. Whether you work in a retail environment or whether you work in an administration setting this unit will improve your interpersonal skills and develop your confidence in your self.
As a result of doing this unit you will learn;
- Laws and guidelines
- Active Listening
- Constructive Questioning
- The meaning of Non verbal signals
- Negotiating and Evaluating
- Managing time
- Problem Solving
- The importance of diversity
- Skilful use of the telephone
- Tips on the written word
- Resolving complaints
Customer Service is a level 2 core unit awarded by NOCN, which broadly equates to GCSE or NVQ Level 2 standards. It carries with it a credit rating of 3 for the unit and can contribute towards a total of 24 credits which is the required number of credits to achieve a Level 2 Award in Progression. This is unit can be assessed or non assessed.
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Online Course
Non assessed course £25 |
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Assessed by email £35 |
Online Course ADVANTAGE
Includes two twenty minute, one on one coaching slots. More Info.
Price: £50.00 |